FAQ

Yes, you can create a PRO account, we will provide you additional discount from the web pricing. For any particular project that requires multiple prints done at the same time and going to one location, please contact us for a quote.

You can select image optimization during checkout process ( on your shopping cart ) , you can select the option to contact you to show you a preview to approve before proceeding to the production.

We always do optimization that will make sense and not change the nature of your image. and if we have a doubt, we always contact you before print !

We always verify and fine-tune the image before printing.

Yes, we always fine tune the image before printing. Therefore, the designer will evaluate the photo. He might contact you if your image needs an optimization service. Which, it might bring in some extra charges between $10 and $20 dollars, depending on the level of edition required.

No, all shipment we send do not have any invoice or value on the box.

Our printing software is using sRGB. We will work with any other colorspace such as CMYK but they will be converted to sRGB

Yes, we will check quality. And if it's not meeting our standard or something is wrong with the file, we will contact you first before printing. You can also use our image resolution analyzer to check the resolution of your file Available here

We do accept JPG, TIF, PSD, PDF, PNG. More information is available in our Image preparation guidelines

Yes, we offer an optimization service on the shopping cart page.

We have an online tool that allows you to get your file resolution and printing size suggestion from your image. You can click on this Link.

Yes, our acrylic and metal prints have UV protection to prevent fading. For wet rooms, prefer printing on aluminum or plexiglass.

To get access to our entire pricing, you can click on www.pictorem.com/order and click on "check format & pricing". If you have an order with multiple prints and need volume quantity you can also contact us!

We do accept only file up to 3GB. If larger than 3GB you can place the order without uploading image and send us the files with reference to your order number trough this website : https://pictorem.wetransfer.com/

To place an order on Pictorem, please follow these steps: 1. go to https://www.pictorem.com/order.html 2. You can upload your own photo or artwork. 3. Once you've selected an image, you can choose your desired print material, such as canvas, acrylic, metal, or wood. You can also select your mounting options. 4. Proceed to checkout and provide the necessary shipping and payment information. For more details we do have a tutorial video for you to watch: https://www.youtube.com/watch?v=uQsqqBYyb4M

When placing the order, you will see some information about the suggested print size based on your image resolution. Our team will review your file and provide feedback or make adjustments as needed. You can also learn more about our image optimization service here: https://www.pictorem.com/optimization.html

It is Free shipping anywhere in USA or Canada where ground shipping is available. But, you can also get an express delivery option that is available while placing the order. The price might vary depending on your canvas size. We also ship internationally, but only prints supplied in rolls. For more information, please check the shipping cost information in the About Us section.

We do the printing in Montreal, Canada. We also have logistic facilities within New York state. Orders shipped to Canadian customers are shipped from Montreal, and to US customers from New York state. No importation fees or any local tax for US customers.

We do ship worldwide any prints can be shipped into a strong tube. It includes Paper prints, Canvas roll prints & murals. Price is available on About us > Shipping info. For any other framed products, we only ship to Canada and USA.

We do ship via AIR shipping to Hawaii, Alaska and Puerto Rico. Our Free shipping only includes ground service. Shipping to these locations requires an upgrade to AIR Express service. Cost is variable based on the size of the package and information is available during the checkout process.

Yes, you only need to provide the recipient’s address at the time of ordering. You can even attach a personalized message.

A tracking link is sent to you upon shipment. Follow each step of the delivery of your artwork until it is received.

You can log in to your account. Please go to "my account". If you have a guest account. Go to Support -> Track my order and at the bottom of this page, you can enter the email used for your order and your order #.

Since all our products are "custom made", the lead time may vary, you can check our frequently updated "lead time" page here

Our email system may be sending you the tracking number before the shipper is scanning the item. It might take up to 24 hours in some case for some carrier ( such as FedEx ) to scan the box and to activate the tracking, in the meantime, you will see "tracking not found" and it is normal, you can wait 24 hours and if it takes longer, feel free to contact us!

A work of art has a soul or an aura. From this principle, gauging the value of a work of art is, after all, relative and subjective. Several criteria can influence the setting of the price, but these are too subjective to play a decisive role: The working time, the cost of the material, the technique used, the market in which you operate, the visual quality, your career as artist, the quality of the technique, the complexity of the subject Here are some statistics which is not intended to influence you but to be simple indicators. Works sold regularly, we have a wide variety of pricing at the Pictorem gallery. This scale ranges from $20 per impression up to several thousand (price per area). Typically the majority of our artists use a price per dimension (between $2 and $5 per inch / or between $10 and $25 per square foot /) but lately the most common price setting remains a profit percentage on the cost of manufacturing (typically between 75% and 150% profit)

The webpage algorithm will rank all the artwork listing based on Popularity. It can be influenced by the amount of traffic that you bring to your gallery form other medias. However, you can always purchase a Premium Account for more featured artist services.

Yes, you will have full access, on your sales history page. It inclues customer name and address, phone and email.

We do suggest using your best possible original size (without upscaling your image), in JPEG format at the highest quality settings. and please use sRGB as colorspace ( for the best color rending on your online gallery). If you see the loss in quality in the image preview on your online gallery, this is due to the web compression for faster browsing of your online gallery and we will print exactly the file you uploaded without this loss of quality.

To receive your commission, you can always request your payment by clicking on the ‘Ask for payment’ button on the Sales history section on your Account. However, the payments are issued only 30 days after the shipment of the artwork. Afterwards, the payment will be send directly to your PayPal Account.

No, you can purchase your artwork without the artist commission. In order to access it, first you have to login into your account and on the gallery section, you’ll find a ‘BUY’ button. Once you click you’ll see a different price listing from the regular one.

No, we are using exactly the original file you upload on your account. We don't compress or alter them. We do generate smaller preview images for sale on the website for many reason, but mostly to protect use from copying high resolution image from the website and improve the download speed for an optimal browsing and shopping experience, but the print quality of your photos will not be affected.

Our pricing system is simple. You’re the one that set the amount you desire to receive for each sale, and we add the printing cost and we obtain the selling price. The payments of the commission are issued after you made a sell and the order has shipped to the client.

In order to provide a more accurate and realistic count by human, we changed the way we increment our views. Any page refresh or visit from search engine robots will not be counted (one view/like per location (IP address and per month per artwork).

We do not make payment by cheque but we do payment via Wire Transfer. The minimum amount is 500$ and we do have a flat fee of 50$. We do not have any minimum amount for any paypal payment.

Your image has to fit a ratio that will correspond to our traditional puzzle print size. (approx 2:3 to 3:4 which is a regular typical digital camera format). If you have a square image or an image too panoramic, the puzzle print option will not be offered.

It's possible the website didn't processs them as their file extension was not supported, please make sure to upload files with extension .jpg or .jpeg. Please also make sure your filename only contain alphanumeric caracters. Some special symbol (such as #!*& ) or international caracters ( chinese, arabic ... ) might cause issue during the upload.

The public price any visitor see on the website is the retail price, including printing cost and your commission. To get a good example of how much commission you make, you can simply go to your account, your online gallery administration, one each artwork, click on the EYE icon with a $. It will show you a special page display the full price and the commission on each size. Flat price & price per dimension is easy to calculate. The percentage of profit however needs some clarification: Consider the percentage of profit is based on the printing cost, not the retail price As an exemple if an artwork is sold at 300$ on the site and you have 50% profit. Your profit is 100$. Cost is 200$ + 50% margin so 100$ = 300$

Most probably it's due to the low-resolution image of your artwork. We calculate a minimum resolution for each print, below 100dpi, we don't display the print option.

Yes you can do it! To insert your code, please go to your account, under Artist Profile, go to the bottom of the page and click on "HTML TAGS"

We do not make distinction about the size and format. And we try to make it simple, if you set your artwork as a limited edition, we simply mention that this image will be "printed" only x amount of time on various format.

It can take up to 24 hours to generate all the preview pictures to be able to sell your art on different mediums. Those images will be generated during the night and available the next morning

Yes, Pictorem offers a complete dropshipping solution: you create, we print and deliver directly to your customers, without stock to manage.

Yes we do, you can watch it here: https://www.youtube.com/watch?v=Z7UDMcMBJIo

Our online gallery software will automatically display and offer print size based on the exact ratio of your image, so we don't crop or distor your image. To offer the exact ratio, you would need to upload your image with a ratio that correspond.

If you plan to place more than one order or you want to use Pictorem for your business or artistic activities, you can open a PRO account.
The PRO account is free, there are no membership entry fees or monthly costs.
The PRO account will give you access to discount from the public pricing on the website and allow you to do blind ship ( Dropship ) and customize your shipment

Once you have signed in for the PRO Account the drop ship service is automatically enabled. All orders going to a different address than your billing address will be set as a Drop ship? (No invoice, no mention of Pictorem, your logo).

The PRO Account will give you access to an additional rebate from the price displayed on the website and allows you to do Dropship / private label shipment. You can upload your logo ( to be displayed on packing slip, back of canvases, and on your packaging.

We do have different ordering options. We initially suggest to place your first orders on our website to get familiar with the process. Once you accumulated a few orders and if want to automate the process, you can simply contact us to setup an automatic export of your orders ( by text, csv, excel or xml ) that we can grab and process automatically.

Yes, we have recently launched our Shopify integration. However, its still in the early stages we are currently working hard to improve the interface. You can access to it directly from your Shopify Account. You just need to add us to your store as an app.

If you have a PRO account and have your logo uploaded into your account, all orders going to a different address than your billing address will be setup as a Dropship. ( no invoice, no mention of Pictorem, your logo )

We did create a comprehensive kit of all our printing medium. It will provide you a good overview of our material and our print quality. You can order it here: https://www.pictorem.com/samplekit.html If you are working on a large print project and not sure about the result, we encourage you to order a small format first. You can also contact our team prior to ordering a sample as we can put a note to arrange to refund you the sample on the purchase of the larger print.

We guarantee that your customer will receive a product free of any production defect or product damage, this include shipping and defect in the printing. We will exchange it or ship a new one. For factors that we don’t control, such as incorrect texts or misspellings, or quality of the image provided, you are responsible for it. Pictorem will always find some way to help you .

The majority of our business is with helping artists and companies to resale prints. We do not have a price list to download and all the pricing is available on our site. This page https://www.pictorem.com/order.html ( click on formats & pricing ) If your business is to make print 1 or a few prints ship to you or customer address at a time ), By creating a PRO account you will start by getting a 15% Discount on every order. Keep in mind our pricing Includes ground shipping in North America! And this is on Top of the current promotion on the site that will never expire for you. This rebate will increase based on the number of accumulated order. If you have a bulk order to place, with many prints to be produced and shipped at the same time. Please contact us and we will provide you a special quote. For more information, please go to Pricing info

The initial rebate for reseller is a 15% discount from the public price. This is an additional rebate on top of the lowest price you see online.

You can place the order on the site and during checkout process the rebate is applied.
Based on the number of accumulated orders, we will increase this rebate.

We might increase this rebate percentage based on the number of orders. Make sure to contact us if you plan to do multiple prints for a specific project, exhibition or any quantities done at the same time and going to one location. We could provide you a quote. For more information, please go to Pricing info

You can find the most up to date information on the production lead time of all products on this page

We print at 8-bit. In fact, most fine art prints are printed from 8-bit files, even if the original image was originally 16-bit. Digital printers — even high-end models like Canon PRO series and Epson SureColor — cannot physically output 16-bit color per channel. Their output is limited to a smaller color space and dynamic range than what 16-bit files contain. Although editing and storing images in 16-bit is very useful for smoother gradients, less banding, and more flexibility in adjustments, printing at 8-bit perfectly matches the capabilities of professional printers and ensures the best results.

While we don’t offer a specific integration tool at this time, there are a few simple ways to connect your Pictorem gallery to your website. You can easily create a direct link or button that redirects your visitors to your Pictorem gallery. Additionally, you have the option to use your own domain or a subdomain and point it directly to your gallery for a more seamless experience. If you're using Shopify, we also offer a dedicated Shopify App that allows you to sync and publish your Pictorem gallery items as products directly on your Shopify store.

After uploading your image you will see an option to select the printing area of your image and you will see the option between Gallery wrap: we use your image and extend it to the sides. And Mirroring: we reflect the extremity of your image and reflect it on the side so you are not losing any area in front your canvas / or Solid color.

We process all our images at 300 dpi (PPI) Don't enlarge your image, we will take care of it. We do suggest you send sRGB, the highest quality JPG format.

When you select our premium "wrap" style, 1.5 inch thick wood Frame for your canvas print, we will increase the size of your image by 1.5 inches all around. This way we can wrap the canvas around the frame with the edges of your image. We will however always check to make sure we are not removing a crucial element of your picture.

To know which varnish to choose, it is important to understand the differences between each:

The non-varnished canvas has a stronger texture of the cotton which works very well for paintings.

The matte varnish has a much sleeker finish with a stronger depth in colors, making it more suitable for realistic photographed images (family, landscape, etc.).

The glossy finish is best used for images that are semi-digital (edited images) or digital images, with the glaze of the finish creating a reflection that almost emulates the lighting of a screen.

The silver finish is very special in nature and hence often a hit-and-miss. However, from our experience printing it. We noticed that images that have very strong contrast with prominently darker colors (for example, a picture of space) work very well

Please note: standards vary from clients to clients, hence we cannot guarantee that our opinion will adhere to your liking.

We are using a 410g/m2 fine art Matte Canvas, with a Poly cotton blend, 70% cotton and 30% polyester to provide the best strength and pure white color.

We offer a variety of floating frames for Canvas. You can add it to the shopping cart page. You'll find an option below the description of the item.

We currently do not provide ICC profiles for our media. Managing them across our wide range of specialty materials — such as brushed metal, wood, canvas with varnish, and other textured surfaces — has proven too complex and inconsistent. We recommend using the sRGB color profile, as all our printers are calibrated to that standard to ensure the most accurate and consistent results. More details here https://www.pictorem.com/fileprocess.html

We are using a 60 inch HP Pigment ink plotter, so for: Stretched Canvas print: Max size is 100 inches by 54 inches. Canvas print shipped in Roll: Max size is 150 inches by 58 inches. Please note that if you want want even bigger size, we can print your artwork in multiple panels.

We process all our images at 300 dpi (PPI) Don't enlarge your image, we will take care of it. We do suggest you send sRGB, the highest quality JPG format. More information is available in our Image preparation guidelines

By default, a white border is automatically included on all prints. It's a choice you make during checkout on the shopping cart page. You will have a choice between various extra border size or an exact cut. If you need a specifc width of white border not listed , i would suggest to include a white border to your file and select exact cut on the shopping cart.

We ship worldwide any unframed prints (That be shipped in Roll within a strong mailing tube).

Yes, we do ship worldwide any fine art print in roll. Shipping is free within USA and Canada, and for outside North America, you can go to this link for shipping cost information.

All print below approx 8x10 will be sent into a flat protected enveloppe.
For any bigger prints, we will use a strong mailing tube of 3 inch diameters.

Both Acrylic and HD Metal print will provide a very similar high reflection glass effect with vivid colors and come with the same exact mounting options. In some conditions it will be hard to differenciate them! The HD Metal Print will be able to render slightly richer black, brighter white and more saturated colors. This is an advantage if you want to generate a high impact colorful and contrasted result. Max size is 60x40 The Acrylic print will provide very precise and sharp details, and the thickness of the acrylic (1/8 or 3/16 inches) will provide a nice optical depth. And you can reach larger print size up to 96x60. If your image doesn't require to reach extreme color gamut and very high contrast, you will be very fine with acrylic print that still provide very vivid result with a smaller budget.

Yes, we do! We offer a non-glare acrylic print option specifically designed to minimize light reflection and surface glare. This option is ideal for environments with strong lighting, direct sunlight, or gallery spaces where glare can be distracting. Our non-glare acrylic has a subtle matte finish that preserves the vibrancy and sharpness of your image while reducing unwanted reflections. It maintains the modern, sleek look of traditional acrylic prints, but with enhanced viewing comfort from any angle. If you're looking for a refined presentation without the shine, our non-glare acrylic is a perfect choice.

Yes our Acrylic print is waterproof, we are using UV cured ink technology and this process is water resistant. The only thing you have to note is that the Back Frame mounting option is based on wood and is not guaranteed to last long on a humid environment, we would suggest to use metal pieces stand off as a mounting option or the acrylic sheet only.

For Acrylic print the Max size is 96 inches by 60 inches.

If you select the floating frame mounting, we will simply add black ink on the back of the acrylic to protect the print. There is no extra layers or Sintra. The result will be clean and elegant.

Yes, if you are using a screw with a head or any wall hanging mounting, the back frame system will make your print perfectly parallel to the wall with no leaning. If you see a slight lean forward from the top on some of our example pictures, it's due to the special exhibition hanging system using wire from the top of the wall in our office

If you want to measure where to drill, the standoff is 1 inch from the border, and the standoff size approx. 3/4 inch.

To achieve the best results on large-format acrylic prints—especially sizes up to 96 x 60 inches—we recommend using high-resolution image files with a minimum of: 150–300 DPI (dots per inch) at the print size For optimal sharpness and detail, submit TIFF, PNG, or high-quality JPEG?files. If you're unsure, our system will flag any issues during upload and suggest recommended sizes for your image quality.

Cleaning your acrylic print is simple. Use a soft, lint-free microfiber cloth to gently wipe the surface. For smudges or fingerprints, lightly dampen the cloth with water or a mild, non-abrasive glass cleaner. Avoid using paper towels, harsh chemicals, or abrasive pads, as they can scratch or dull the surface. Regular light cleaning will keep your acrylic print looking vibrant and polished for years to come.

We offer three primary mounting optionsfor acrylic prints: Back Frame (Floating Mount): A hidden frame mounted behind the acrylic, making the print appear to float off the wall. Lightweight and clean, this is ideal for a gallery-style display. Metal Standoffs: Decorative metal hardware that anchors the print to the wall through drilled holes, visible at the corners. Offers a modern, industrial look and secure installation. Acrylic Sheet Only (No Mount): A versatile option for those who want to frame or mount the print on their own. Each mounting option is professionally assembled and ready to hang, depending on your space and style.

Yes, all of our mounted acrylic prints come ready to hang. Whether you select the Back Frame or Metal Standoff mounting option, your print will arrive with the necessary hardware for wall installation. The Back Frame mount can be installed using standard wall screws and will sit flush and parallel to the wall. Standoffs come with all required components, including screws and anchors. If you order the?acrylic sheet only, you will need to provide your own mounting or framing solution.

No, our acrylic prints are designed to be long-lasting and fade-resistant. We use UV-cured inks, which bond permanently to the acrylic surface and resist fading even under bright lighting or indirect sunlight. With proper care and installation in environments that avoid direct, prolonged UV exposure, your acrylic print will maintain its color brilliance and detail for many years.

Acrylic prints are ideal for vivid, high-contrast images?that benefit from sharp details and bold colors. Some great choices include: Landscape photography with dramatic skies and natural textures Cityscapes and architectural shots with strong lines and contrast Macro photography and close-ups where detail is key Abstract art with bright, saturated hues Modern black-and-white photos, especially when printed on glossy acrylic for depth The glossy finish enhances color vibrancy, while the optional non-glare version softens reflections without dulling the image. Acrylic adds a sleek, professional feel to any image type.

We do not currently offer double-sided printing on acrylic. Our acrylic prints are designed with a single-sided, front-facing image, using UV-cured inks that are either printed directly on the back of the acrylic or layered with a protective black or white backing to preserve image vibrancy and durability. This single-sided approach ensures maximum clarity, depth, and color accuracy when viewed from the front.

Yes, we can print with transparency effects on acrylic, depending on your file and design requirements. By default, our printing process uses UV-cured inks on the back of the acrylic, which are opaque and designed for vibrant, full-color display. However, if you submit a file with transparent or semi-transparent elements (such as a PNG with alpha layers), we can preserve those areas during the printing process to create a see-through effect. This is ideal for creative applications like logos, signage, or layered visual art where light can pass through parts of the image. For projects that require partial transparency or no backing, please contact our team directly to confirm specifications and ensure your file is set up correctly for this unique effect.

We currently offer online square corner, rounded corners and round / circular prints, and special shapes, such as "surf, snow, guitar". If you need to create your own shape, please contact our sales department.

We offer two finish options for acrylic prints: glossy and non-glare (matte). The glossy acrylic finish offers a high-gloss, reflective surface that enhances contrast, depth, and color vibrancy—ideal for bold photography or bright environments where shine is part of the visual appeal. The non-glare acrylic features a subtle matte finish designed to reduce reflections and light glare, making it perfect for brightly lit rooms, galleries, or spaces with direct sunlight. It softens the visual surface without sacrificing image clarity or color. Both finishes are printed using UV-cured inks for long-lasting, vivid results. The choice depends on your viewing environment and aesthetic preference.

96x60 for Metal Print.

The brushed and white metal are both printed on a brushed aluminum with the printing procedure being the only difference.

In fact, the brushed metal is printed directly on the aluminum with any pale colors showing the metallic texture.

The white metal images are printed with a white ink underneath, so as to not lose any pale colors, creating a matte texture with some slight natural graininess.

Yes our Brushed metal or White metal print is waterproof, we are using UV cured ink technology and this process is water resistant. The only thing you have to note is that the Back Frame mounting option is based on wood and is not guaranteed to last long on a humid environment, we would suggest to use metal pieces stand off as a mounting option or the metal sheet only.

We are using a flatbed printer to print directly on the brushed aluminum surface at 1200dpi. To take advantage of the brushed surface we do not print the white so the white of the picture becomes the reflective brushed metal surface

Yes, we are using UV inkjet, our Brushed Metal Print is water resistant.

The brushed metal gives a textured metallic effect, while the matte white metal brings out the colors with precision and without reflections. Each stand offers a unique aesthetic.

We process all our images at 300 dpi (PPI) Don't enlarge your image, we will take care of it. We do suggest you send sRGB, the highest quality JPG format.

The White Gloss Metal printing will render your image exactly as you see on your screen, with vibrant colors and bright white print with a Glossy look. The Silver Gloss metal will make the light area of your image silver, we will print on a silver metal sheet so the white portion of your image will shine with metallic and glossy effect, creating an artistic look.

No. Our HD Metal Print ChromaLuxe’s unique coating allows prints to be showcased without the need for glass. ChromaLuxe metal prints are scratch resistant, waterproof, can be touched, and are easy to clean.

The HD metal is printed with a compressor that heats the ink on a chromaluxe metal creating a smooth finish to showcase a highly-defined image.

ChromaLuxe metal prints were tested by Wilhelm Imaging Research and achieved a permanence rating of more than 60 years using two distinct ink sets. This rating is more than three times better than silver halide photo papers.

Our Back Float Frame mount is about 1 inch thick. So your art, when hanged from the wall will be floating away at 1 inch from the wall.

Both Acrylic and HD Metal print will provide a very similar high reflection glass effect with vivid colors and come with the same exact mounting options. In some conditions it will be hard to differenciate them! The HD Metal Print will be able to render slightly richer black, brighter white and more saturated colors. This is an advantage if you want to generate a high impact colorful and contrasted result. Max size is 60x40 The Acrylic print will provide very precise and sharp details, and the thickness of the acrylic (1/8 or 3/16 inches) will provide a nice optical depth. And you can reach larger print size up to 96x60. If your image doesn't require to reach extreme color gamut and very high contrast, you will be very fine with acrylic print that still provide very vivid result with a smaller budget.

Unlike other photo print media, ChromaLuxe metal prints are easy to clean. The metal prints can be cleaned with a cloth and any all-purpose household cleaner. The cleaner can be sprayed directly on the surface of the print and then wiped with a cloth as needed.

Yes our HD metal print process is waterproof, we are using a chemical sublimation technology and this process is water resistant. The only thing you have to note is that the Back Frame mounting option is based on wood and is not guaranteed to last long on a humid environment, we would suggest to use metal pieces stand off as a mounting option or the metal sheet only.

We are using Professional Grade Custom Vinyl Self-Adhesive Printing with a Canvas texture.

We typically deliver in strip of between 30 & 45 inches of width for easy installation. but we can adapt the size depending on the project

We process all our images at 150 dpi (PPI) Don't enlarge your image, we will take care of it. We do suggest you send sRGB, the highest quality JPG format.

We are using eco-solvent ink, even if we don't guarantee for outdoor usage you can gently clean your mural it with a water based solution. It's also resistant to scratch and fingerprints.

We are using Pigment based Eco-Solvent 4pl 9 colors ink ( C, M, Y, K, Lc, Lm, Lk, Or, Rd ) Nickel-free and a low odour UltraChrome GS3

Thickness is 2mm.

The cover of the optional box is the reflect of the image you printed.

We process all our images at 300 dpi (PPI) Don't enlarge your image, we will take care of it. We do suggest you send sRGB, the highest quality JPG format.

Yes, we do have multiple pricing level:
If you plan to resale Puzzle Print as Drop ship (one print per location, directly to your customer), you can request a PRO account and get discount from the regular price.
If you need a quantity pricing, which means multiple units at once, going to the same location, please contact us and we will provide you a quote.

We also provide you a custom box design for any order over 50 units.

You can select between a pre-assembled Puzzle, laid flat or disassembled inside a retail box. All these options are available during the checkout process. (shopping cart page)

The puzzle box is 11.4" x 8.8" x 2"

We process all our images at 300 dpi (PPI) Don't enlarge your image, we will take care of it. We do suggest you send sRGB, the highest quality JPG format. More information is available in our Image preparation guidelines

Yes, we offer photo printing on natural wood for a warm and authentic rendering. Other environmentally friendly media are available on request.

Yes we do! Simply select the "No Print" under Print Media. You will get the complete frame with plexiglass, moulding and backing. We do not sell moulding only. Due to the complexity and high cost of safely packaging and shipping empty frames, we only offer assembled frames together. This ensures better protection during transit and a more cost-effective service for our customers.

We use high-quality plexiglass (acrylic) instead of traditional glass in our custom picture frames to ensure both durability and clarity. Plexiglass is much lighter than glass, making framed artwork safer to handle and easier to hang, especially in larger sizes. It is also shatter-resistant, providing better protection during shipping and everyday use. Additionally, our plexiglass offers excellent optical clarity.

White space is simply an unprinted area of the paper surrounding your image. It is part of the same sheet of paper as the artwork itself. Physicality: It is completely flat. There is no physical layering; the image and the white border are on the same plane. White Matboard (The Physical Border): A matboard is a separate, thick piece of card stock (usually acid-free) with a "window" cut out of the center for the image to show through. This board is placed on top of the print. Physicality: It adds depth. Because the matboard has thickness (usually 4-ply or 8-ply), it physically sits higher than the print. The Bevel: The window is usually cut at a 45-degree angle, exposing the inner core of the board (the "bevel"). This creates a distinct shadow line and a transition that draws the eye inward.

Yes, we offer a variety of matting options to complement your custom frame and artwork. You can select from different sizes to create the perfect presentation for your piece.

We guarantee your product will arrive safely. Each framed artwork is carefully packaged with custom protective materials to prevent any damage during shipping, no matter the size or destination.

Yes, we offer special pricing and discounts for large orders, as well as trade programs for designers, galleries, and other industry professionals. Please contact us to learn more about our trade services and how we can support your projects

Yes, we use archival-quality, acid-free materials to ensure the long-term preservation of your artwork. This helps prevent discoloration, deterioration, and maintains the integrity of your piece over time.

The maximum size available will depend on the moulding style you select. On the main moulding selection page, you can filter the options based on the maximum size allowed.

Yes, all of our custom frames come fully assembled and ready to hang. We include the necessary hanging hardware so you can display your artwork with ease right out of the box.

Any custom frame will be assembled with a plain brown paper at the back. And it will come with the hanging hardware you select under "Hanging Options"

We process all our images at 300 dpi (PPI) Don't enlarge your image, we will take care of it. We do suggest you send sRGB, the highest quality JPG format.

Yes if you make a sale from a product generated by the pictorem shopify app, we will get a notification and create the order for you to approve and pay.

The order will have the shipping address set as the same as your shopify order and it will be automatically dropship with no mention on Pictorem and your logo on your packing slip.

Pictorem provides a stand-alone solution to give you the possibility to sell your print reproduction of your art online. We take care of displaying your art online, the listing of your artwork, the online transaction, production and shipping. You receive then from Pictorem the commission that you define when you upload your image to Pictorem.

This is an easy and fast process to be quickly able to sell art online. You can take more energy in promoting your art and we take care of the rest.

Some users who wants to have more flexibility, and customization can create their own website with an e-commerce platform like shopify.

By doing that, the user is responsibal to setup the listing and pricing, charging the customer and placing the order with their suppliers.

Pictorem can export some of the listing generated by our website to Shopify store with some limitation: such as choice of frames & varnish, and highly customizable products such as wall murals can't be sold at this moment.

Once you sell on your own website, the shopify store will send a the order request to our website and we will dropship to your customer.

Pictorem will receive a notification and transmit the order to our system. You will get a notification from us that we have a pending order waiting for payment and confirmation your side. so you can verify if everything is fine with the product, pricing and location for example. Once you feel confortable with the entire proceess and you want to keep this verification. We can automatically bill you and ship the orders. Simply contact us and advise that you want to set the auto-bill Shopify order program.

Our program will be able to export Canvas, Acrylic, Metal, Wood, paper print and even puzzle.

Some highly customized options such as Canvas Varnish optons, or optional decorating frame choices are not available on Shopify.
Also Mural Prints where customer need to define their printing zone is not available yet.