Mon-Fri 9:00AM - 5:00PM EST

General Information

Before your purchase

Where do you ship from?
We do the printing in Montreal, Canada. We also have logistic facilities within New York state. Orders shipped to Canadian customers are shipped from Montreal, and to US customers from New York state. No import fees or any local tax for US customers.

It is Free shipping anywhere in USA or Canada, but you can also get an express delivery option, available depending on your canvas size, option are available when placing the order.. Shipping cost information.. We do ship internationaly but only products supplied in a tube, ( canvas & poster prints supplied in rolls. Shipping will vary depending on the country. For more information click here. Shipping cost information..

Yes, you can create a PRO account and contact us for any particular project or large size order. We do have special rebate for quantity orders...

Yes, we offer optimization service at the shopping cart page.

If your file is too large or if you have any problem transfering your file, just proceed with the order without uploading your image. We will work with you and send you an email for various options to transfer including dropbox, wetransfer, other manual upload process.
We will make it working and you will never pay for something we can't print

After your purchase

Canvas Roll: typical lead time 5 working days
Order today and we will ship on Nov-06 Stretched Canvas: typical lead time 8 working days
Order today and we will ship on Nov-11
Stretched Canvas with Decorating Frame: typical lead time 8 working days
Order today and we will ship on Nov-11
Photo Print:: typical lead time 5 working days
Order today and we will ship on Nov-06

Custom Photo Frame:: typical lead time 9 working days
Order today and we will ship on Nov-12
Acrylic Print: typical lead time 7 working days
Order today and we will ship on Nov-10
Metal Print: typical lead time 7 working days
Order today and we will ship on Nov-10
Mural Print: typical lead time 5 working daysOrder today and we will ship on Nov-06Epoxy metal: typical lead time 10 working days
Order today and we will ship on Nov-13Note: Decoration Frame, Varnish option might add a few working days to the total lead time

We ship from Monday to Friday. Then you can receive your product within 2 to 6 days. You can also choose your shipping option (ground or express) on the checkout page.

You can follow the status of the order, including the tracking number or other specific information regarding your order on your "account" page.

It is possible that our email system is sending you the tracking number before the shipper is scanning the item.
It might take up to 24 hours on some case for some carrier ( such as Fedex ) to scan the box and to active the tracking, in the meantime, you will see "tracking not found" and it is normal, you can wait 24 hours and if it takes longer, feel free to contact us!

You need to contact us, trough your "Account"page. Do not send any product without a valid RMA ( Return Merchandize Authorization), or the package could be refused.

General Printing question

We do accept JPG, TIF, PSD, PDF, PNG
Our printing software is using sRGB. We will work with any other colorspace such as CMYK but they will be converted to sRGB
Yes, we will check quality and if it's not meeting our standard or something is wrong with the file, we will contact you first before shipping. you can check the file resolution you need for the optimal print. You can also use our image resolution analyzer to check the resolution of your file Available here
A good old JPEG with the highest quality settings of compression will work great. Yes a TIFF offers a quality without any loss but with experience, we have found that with a good optimal JPEG with a good dpi, we can't notice any change

Canvas Print

We are using a 60 inch HP Pigment ink plotter, so for: Stretched Canvas print: Max size is 100 inches by 54 inches. Canvas print shipped in Roll: Max size is 150 inches by 58 inches. Please note that if you want want even bigger we can print your artwork in multiple panels

We are using a 410g/m2 fine art Matte Canvas, with a Poly cotton blend, 70% cotton and 30% polyester to provide the best strenght and pure white color

After uploading your image you will see an option to select the printing area of your image and you will see the option between Gallery wrap ( we use your image and extend it to the sides ) / Mirroring ( we reflect the extremity of your image and reflect it on the side so you are not loosing any area in front your canvas / or Solid color

When you select our premium "wrap" style, 1.5 inch thick wood Frame for your canvas print, we will increase the size of your image by 1.5 inches all around. This way we can wrap the canvas around the frame with the edges of your image. We will however always check to make sure we are not removing a crucial element of your picture.

Acrylic Print

Acrylic print: Max size is 96 inches by 60 inches.

If you select the floating frame mounting, we will simply add a black ink at the back of the acrylic to protect the print. There is no extra layers or sintra. The result will be clean and elegant
If you want to measure where to drill, the stand-off is at 1 inch from the border and the stand off size approx 2cm.
If you select the floating frame mounting, it will be applying a black ink at the back of the acrylic, which will make the acrylic 99% opaque. If you select the stand off, we will use a white ink instead and opacity closer to 90%. If you have a project that need backlight or specific transparency, feel free to contact us

Metal Print

We print on a 1/8 brushed aluminum print.
We are using a flatbed printer to print directly on the brushed aluminum surface. To take advantage of the brushed surface we do not print the white so the white of the picture becomes the reflective brushed metal surface
Yes, we are using UV inkjet, it will be water resistant.

Mural Print

Printed on Eco-Solvent Ink (scratch resistent)

We are usindg Professional Grade Custom Vinyl Self-Adhesive Printing

Our printer are using 1200 dpi print resolution but to manage a large print size, we recommend to have a file between 150 to 300 dpi

Yes it is, we are using eco-solvent ink
We typically deliver in strip of between 30 & 45 inches of width for easy installation. but we can adapt the size depending on the project