Our customer support and account management team is here to make your experience smooth and enjoyable. We care deeply about both our products and our customers, and that dedication is reflected in the service we provide. Whether you have a question, need guidance, or are looking for a specific solution, we’re always glad to help. And if the answer doesn’t exist yet, we’ll work with you to find the right one.
Yes, you can create a PRO account, we will provide you additional discount from the web pricing.
For any particular project that requires multiple prints done at the same time and going to one location, please contact us for a quote.
You can select image optimization during checkout process ( on your shopping cart ) , you can select the option to contact you to show you a preview to approve before proceeding to the production.
We always do optimization that will make sense and not change the nature of your image. and if we have a doubt, we always contact you before print !
We always verify and fine-tune the image before printing.
Yes, we always fine tune the image before printing. Therefore, the designer will evaluate the photo. He might contact you if your image needs an optimization service. Which, it might bring in some extra charges between $10 and $20 dollars, depending on the level of edition required.
Yes, we will check quality. And if it's not meeting our standard or something is wrong with the file, we will contact you first before printing.
You can also use our image resolution analyzer to check the resolution of your file Available here
We do accept only file up to 3GB. If larger than 3GB you can place the order without uploading image and send us the files with reference to your order number trough this website : https://pictorem.wetransfer.com/
To get access to our entire pricing, you can click on www.pictorem.com/order
and click on "check format & pricing".
If you have an order with multiple prints and need volume quantity you can also contact us!
To place an order on Pictorem, please follow these steps:
1. go to https://www.pictorem.com/order.html
2. You can upload your own photo or artwork.
3. Once you've selected an image, you can choose your desired print material, such as canvas, acrylic, metal, or wood. You can also select your mounting options.
4. Proceed to checkout and provide the necessary shipping and payment information.
For more details we do have a tutorial video for you to watch: https://www.youtube.com/watch?v=uQsqqBYyb4M
You can log in to your account. Please go to "my account".
If you have a guest account. Go to Support -> Track my order and at the bottom of this page, you can enter the email used for your order and your order #.
Our email system may be sending you the tracking number before the shipper is scanning the item.
It might take up to 24 hours in some case for some carrier ( such as FedEx ) to scan the box and to activate the tracking, in the meantime, you will see "tracking not found" and it is normal, you can wait 24 hours and if it takes longer, feel free to contact us!
A work of art has a soul or an aura. From this principle, gauging the value of a work of art is, after all, relative and subjective. Several criteria can influence the setting of the price, but these are too subjective to play a decisive role: The working time, the cost of the material, the technique used, the market in which you operate, the visual quality, your career as artist, the quality of the technique, the complexity of the subject
Here are some statistics which is not intended to influence you but to be simple indicators.
Works sold regularly, we have a wide variety of pricing at the Pictorem gallery. This scale ranges from $20 per impression up to several thousand (price per area).
Typically the majority of our artists use a price per dimension (between $2 and $5 per inch / or between $10 and $25 per square foot /) but lately the most common price setting remains a profit percentage on the cost of manufacturing (typically between 75% and 150% profit)
The webpage algorithm will rank all the artwork listing based on Popularity. It can be influenced by the amount of traffic that you bring to your gallery form other medias. However, you can always purchase a Premium Account for more featured artist services.
We do suggest using your best possible original size (without upscaling your image), in JPEG format at the highest quality settings. and please use sRGB as colorspace ( for the best color rending on your online gallery).
If you see the loss in quality in the image preview on your online gallery, this is due to the web compression for faster browsing of your online gallery and we will print exactly the file you uploaded without this loss of quality.
To receive your commission, you can always request your payment by clicking on the ‘Ask for payment’ button on the Sales history section on your Account. However, the payments are issued only 30 days after the shipment of the artwork. Afterwards, the payment will be send directly to your PayPal Account.
No, you can purchase your artwork without the artist commission. In order to access it, first you have to login into your account and on the gallery section, you’ll find a ‘BUY’ button. Once you click you’ll see a different price listing from the regular one.
No, we are using exactly the original file you upload on your account. We don't compress or alter them.
We do generate smaller preview images for sale on the website for many reason, but mostly to protect use from copying high resolution image from the website and improve the download speed for an optimal browsing and shopping experience, but the print quality of your photos will not be affected.
Our pricing system is simple. You’re the one that set the amount you desire to receive for each sale, and we add the printing cost and we obtain the selling price. The payments of the commission are issued after you made a sell and the order has shipped to the client.
We do not make payment by cheque but we do payment via Wire Transfer. The minimum amount is 500$ and we do have a flat fee of 50$. We do not have any minimum amount for any paypal payment.
In order to provide a more accurate and realistic count by human, we changed the way we increment our views. Any page refresh or visit from search engine robots will not be counted (one view/like per location (IP address and per month per artwork).
The public price any visitor see on the website is the retail price, including printing cost and your commission.
To get a good example of how much commission you make, you can simply go to your account, your online gallery administration, one each artwork, click on the EYE icon with a $. It will show you a special page display the full price and the commission on each size.
Flat price & price per dimension is easy to calculate. The percentage of profit however needs some clarification:
Consider the percentage of profit is based on the printing cost, not the retail price
As an exemple if an artwork is sold at 300$ on the site and you have 50% profit. Your profit is 100$.
Cost is 200$ + 50% margin so 100$ = 300$
Your image has to fit a ratio that will correspond to our traditional puzzle print size. (approx 2:3 to 3:4 which is a regular typical digital camera format). If you have a square image or an image too panoramic, the puzzle print option will not be offered.
It's possible the website didn't processs them as their file extension was not supported, please make sure to upload files with extension .jpg or .jpeg.
Please also make sure your filename only contain alphanumeric caracters. Some special symbol (such as #!*& ) or international caracters ( chinese, arabic ... ) might cause issue during the upload.
Most probably it's due to the low-resolution image of your artwork. We calculate a minimum resolution for each print, below 100dpi, we don't display the print option.
We do not make distinction about the size and format. And we try to make it simple, if you set your artwork as a limited edition, we simply mention that this image will be "printed" only x amount of time on various format.
It can take up to 24 hours to generate all the preview pictures to be able to sell your art on different mediums. Those images will be generated during the night and available the next morning
Looking for inspiration? We invite you to visit us where our knowledgeable team can help you select right printing format & medium We have two locations
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