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General

We do accept JPG, TIF, PSD, PDF, PNG

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We have an online tool that allows you to get your file resolution and printing size suggestion from your image. you can click on this Link.

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We do the printing in Montreal, Canada. We also have logistic facilities within New York state. Orders shipped to Canadian customers are shipped from Montreal, and to US customers from New York state. No import fees or any local tax for US customers.

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It is Free shipping anywhere in USA or Canada. But, you can also get an express delivery option that is available while placing the order. The price might vary depending on your canvas size. We also ship internationally but only prints supplied in rolls. For more information click here. Shipping cost information

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Yes, you can create a PRO account, we will provide you additional discount from the web pricing. For any particular project that requires multiple prints done at the same time and going to one location, please contact us for a quote.

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Yes, we offer an optimization service on the shopping cart page.

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Our printing software is using sRGB. We will work with any other colorspace such as CMYK but they will be converted to sRGB

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Yes, we will check quality. And if it's not meeting our standard or something is wrong with the file, we will contact you first before printing. You can also use our image resolution analyzer to check the resolution of your file Available here

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We always verify and fine-tune the image before printing.

Yes, we always fine tune the image before printing. Therefore, the designer will evaluate the photo. He might contact you if your image needs an optimization service. Which, it might bring in some extra charges between $10 and $20 dollars, depending on the level of edition required.

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About my order

Our email system may be sending you the tracking number before the shipper is scanning the item. It might take up to 24 hours in some case for some carrier ( such as FedEx ) to scan the box and to activate the tracking, in the meantime, you will see "tracking not found" and it is normal, you can wait 24 hours and if it takes longer, feel free to contact us!

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You can log in to your account. Please go to "my account". If you have a guest account. Go to Support -> Track my order and at the bottom of this page, you can enter the email used for your order and your order #.

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Since all our products are "custom made" and might, the lead time may vary, you can check our frequently updated "lead time" page here

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Online Gallery Support

It can take up to 24 hours to generate all the preview pictures to be able to sell your art on different mediums. Those images will be generated during the night and available the next morning

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Our pricing system is simple. You’re the one that set the amount you desire to receive for each sale, and we add the printing cost and we obtain the selling price. The payments of the commission are issued after you made a sell and the order has shipped to the client.

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Most probably it's due to the low-resolution image of your artwork. We calculate a minimum resolution for each print, below 100dpi, we don't display the print option.

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To receive your commission, you can always request your payment by clicking on the ‘Ask for payment’ button on the Sales history section on your Account. However, the payments are issued only 30 days after the shipment of the artwork. Afterwards, the payment will be send directly to your PayPal Account.

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You have the choice between a flat price or a price per size or percentage profit

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We do suggest using your best possible original size (without upscaling your image), in JPEG format at the highest quality settings. and please use sRGB as colorspace ( for the best color rending on your online gallery). If you see the loss in quality in the image preview on your online gallery, this is due to the web compression for faster browsing of your online gallery and we will print exactly the file you uploaded without this loss of quality.

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The webpage algorithm will rank all the artwork listing based on Popularity. It can be influenced by the amount of traffic that you bring to your gallery form other medias. However, you can always purchase a Premium Account for more featured artist services.

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NNo, you can purchase your artwork without the artist commission. In order to access it, first you have to login into your account and on the gallery section, you’ll find a ‘BUY’ button. Once you click you’ll see a different price listing from the regular one.

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Compte PRO

If you plan to place more than one order or you want to use Pictorem for your business or artistic activities, you can open a PRO account.
The PRO account is free, there are no membership entry fees or monthly costs.
The PRO account will give you access to discount from the public pricing on the website and allow you to do blind ship ( Dropship ) and customize your shipment

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The PRO Account will give you access to an additional rebate from the price displayed on the website and allows you to do Dropship / private label shipment. You can upload your logo ( to be displayed on packing slip, back of canvases, and on your packaging.

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The initial rebate for reseller is a 15% discount from the public price. This is an additional rebate on top of the lowest price you see online.

You can place the order on the site and during checkout process the rebate is applied.
Based on the number of accumulated orders, we will increase this rebate.

We might increase this rebate percentage based on the number of orders. Make sure to contact us if you plan to do multiple prints for a specific project, exhibition or any quantities done at the same time and going to one location. We could provide you a quote.

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We do have different ordering options. We initially suggest to place your first orders on our website to get familiar with the process. Once you accumulated a few orders and if want to automate the process, you can simply contact us to setup an automatic export of your orders ( by text, csv, excel or xml ) that we can grab and process automatically.

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Once you have signed in for the PRO Account the drop ship service is automatically enabled. All orders going to a different address than your billing address will be set as a Drop ship? (No invoice, no mention of Pictorem, your logo).

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Yes, we have recently launched our Shopify integration. However, its still in the early stages we are currently working hard to improve the interface. You can access to it directly from your Shopify Account. You just need to add us to your store as an app.

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If you have a PRO account and have your logo uploaded into your account, all orders going to a different address than your billing address will be setup as a Dropship. ( no invoice, no mention of Pictorem, your logo )

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You can find the most up to date information on the production lead time of all products on this page

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Impression sur toile

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We are using a 410g/m2 fine art Matte Canvas, with a Poly cotton blend, 70% cotton and 30% polyester to provide the best strength and pure white color.

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After uploading your image you will see an option to select the printing area of your image and you will see the option between Gallery wrap ( we use your image and extend it to the sides ) / Mirroring ( we reflect the extremity of your image and reflect it on the side so you are not losing any area in front your canvas / or Solid color.

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When you select our premium "wrap" style, 1.5 inch thick wood Frame for your canvas print, we will increase the size of your image by 1.5 inches all around. This way we can wrap the canvas around the frame with the edges of your image. We will however always check to make sure we are not removing a crucial element of your picture.

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We process all our images at 300dpi (ppi) Don't enlarge your image, we will take care of it. We do suggest you send sRGB, Highest quality JPG format.

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We offer a variety of floating frame for Canvas. You can add it on the shopping cart page ( option below the description of the item )

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We are using a 60 inch HP Pigment ink plotter, so for: Stretched Canvas print: Max size is 100 inches by 54 inches. Canvas print shipped in Roll: Max size is 150 inches by 58 inches. Please note that if you want want even bigger we can print your artwork in multiple panels

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Fine Art Print

All print below approx 8x10 will be sent into a flat protected enveloppe.
For any bigger prints, we will use a strong mailing tube of 3 inch diameters.

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We ship worldwide any unframed prints. ( that be shipped in Roll within a strong mailing tube)

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We process all our images at 300dpi (ppi) Don't enlarge your image, we will take care of it. We do suggest you send sRGB, Highest quality JPG format.

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Yes, we do ship worldwide any fine art print in roll. Shipping is free within USA and Canada, and for outside North America, you can go to this link for shipping cost information.

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Impression acrylique

Acrylic print: Max size is 96 inches by 60 inches.

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If you select the floating frame mounting, we will simply add a black ink at the back of the acrylic to protect the print. There is no extra layers or sintra. The result will be clean and elegant.

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If you want to measure where to drill, the stand-off is at 1 inch from the border and the stand off size approx 3/4 inch.

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Impression sur metal brossé

96x60 for Metal Print.

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We are using a flatbed printer to print directly on the brushed aluminum surface at 1200dpi. To take advantage of the brushed surface we do not print the white so the white of the picture becomes the reflective brushed metal surface

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Yes, we are using UV inkjet, our Brushed Metal Print is water resistant.

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Impression métal HD

We process all our images at 300dpi (ppi) Don't enlarge your image, we will take care of it. We do suggest you send sRGB, Highest quality JPG format.

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No. Our HD Metal Print ChromaLuxe’s unique coating allows prints to be showcased without the need for glass. ChromaLuxe metal prints are scratch resistant, waterproof, can be touched, and are easy to clean.

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Unlike other photo print media, ChromaLuxe metal prints are easy to clean. The metal prints can be cleaned with a cloth and any all-purpose household cleaner. The cleaner can be sprayed directly on the surface of the print and then wiped with a cloth as needed.

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ChromaLuxe metal prints were tested by Wilhelm Imaging Research and achieved a permanence rating of more than 60 years using two distinct ink sets. This rating is more than three times better than silver halide photo papers.

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Impression murale

We process all our images at 150dpi (ppi) Don't enlarge your image, we will take care of it. We do suggest you send sRGB, Highest quality JPG format.

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We are using Professional Grade Custom Vinyl Self-Adhesive Printing with a Canvas texture.

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We are using eco-solvent ink, even if we don't guarantee for outdoor usage you can gently clean your mural it with a water based solution. It's also resistant to scratch and fingerprints.

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We typically deliver in strip of between 30 & 45 inches of width for easy installation. but we can adapt the size depending on the project

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We are using Pigment based Eco-Solvent 4pl 9 colors ink ( C, M, Y, K, Lc, Lm, Lk, Or, Rd ) Nickel-free and a low odour UltraChrome GS3

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Impression de Puzzle

We process all our images at 300dpi (ppi) Don't enlarge your image, we will take care of it. We do suggest you send sRGB, Highest quality JPG format.

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You can select between a pre-assembled Puzzle, laid flat or disassembled inside a retail box. All these options are available during the checkout process. (shopping cart page)

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Yes, we do have multiple pricing level:
If you plan to resale Puzzle Print as Drop ship (one print per location, directly to your customer), you can request a PRO account and get discount from the regular price.
If you need a quantity pricing, which means multiple units at once, going to the same location, please contact us and we will provide you a quote.

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Impression sur bois

We process all our images at 300dpi (ppi) Don't enlarge your image, we will take care of it. We do suggest you send sRGB, Highest quality JPG format.

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Impression de panneau

We process all our images at 300dpi (ppi) Don't enlarge your image, we will take care of it. We do suggest you send sRGB, Highest quality JPG format.

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