FREQUENTLY ASKED QUESTIONS
— CUSTOM FRAMING —
Q: Do you sell the moulding/frame without artwork?
A: No. We don’t ship empty frames. Frames are offered assembled
with artwork for safe, cost-effective shipping.
Q: How are framed pieces packaged to arrive safely?
A: Each piece is packed with custom protective materials.
We guarantee safe arrival.
Q: What’s the maximum size for a custom frame?
A: It depends on the moulding style. Use the moulding selector
filters to see the largest supported size for each profile.
Q: Do you offer matting?
A: Yes. Archival, acid-free mats in multiple sizes.
Q: Are the frames archival and acid-free?
A: Yes. Materials are archival and acid-free to support long-term
preservation.
Q: Do you offer discounts for large orders or trade professionals?
A: Yes. Volume pricing and trade programs are available for designers,
galleries, and other professionals—contact us.
Q: What type of “glass” is used?
A: High-quality plexiglass (acrylic) for clarity, lighter weight, and
shatter resistance.
Q: Are custom frames ready to hang?
A: Yes. Frames arrive fully assembled with hanging hardware.
— MURAL PRINTS —
Q: What material is used?
A: Professional-grade, self-adhesive vinyl with a subtle canvas texture.
Q: How wide are the strips?
A: Typically 30–45 inches per strip for easy installation; we can adapt
to project needs.
Q: What file settings should I send?
A: We process around 150 PPI at print size. Send high-quality JPGs in sRGB.
Don’t upscale—our workflow handles it.
Q: Are murals scratch/water resistant?
A: Eco-solvent inks provide good scratch and smudge resistance.
Gentle cleaning with a water-based solution is fine; outdoor use isn’t guaranteed.
Q: What inks are used?
A: Pigment-based, eco-solvent 9-color set with low odour.
— HD METAL PRINTS (CHROMALUXE) —
Q: Do HD metal prints need glass or a frame?
A: No. The durable coating lets you display without glass; framing is optional.
Q: White Gloss vs. Silver Gloss—what’s the difference?
A: White Gloss uses a white base for true-to-screen color. Silver Gloss
leaves whites unprinted so the metal shines through for a metallic look.
Q: How are HD metal prints made?
A: Dye-sublimation into a coated metal panel for a smooth, high-definition finish.
Q: How do I clean them?
A: Wipe with a cloth and standard household cleaner; spray the panel and wipe.
Q: How far off the wall does the float mount sit?
A: About 1 inch.
Q: HD Metal vs. Acrylic—how do I choose?
A: Both are glossy and vivid. HD Metal pushes deeper blacks/brighter whites
(max size ~60×40). Acrylic offers razor-sharp detail and larger sizes (up to ~96×60).
Q: How long do ChromaLuxe metal prints last?
A: Lab tests (e.g., Wilhelm Imaging Research) rate them at 60+ years
under typical display conditions.
Q: Are HD metal prints waterproof?
A: Yes, the sublimation process is water-resistant. Note: wood back-frame
mounts aren’t ideal in very humid areas; consider standoffs or panel-only.
— BRUSHED & WHITE METAL PRINTS —
Q: Maximum size?
A: Up to ~96×60 inches (format-dependent).
Q: Brushed vs. White metal—what’s the difference?
A: Brushed prints directly on aluminum; light areas show metallic texture.
White metal uses a white base layer for full color accuracy with a matte look.
Q: Are they waterproof?
A: Yes. UV-cured inks are water-resistant.
Q: How are they printed?
A: Direct-to-aluminum (flatbed) at high resolution; on brushed panels,
whites are typically left unprinted to reveal the metal.
Q: How do I clean?
A: Wipe gently with a soft, damp microfiber cloth.
— ACRYLIC PRINTS —
Q: Acrylic vs. HD Metal—key differences?
A: Both are glossy and vivid. HD Metal excels at extreme contrast; Acrylic
delivers glass-like depth and can scale larger (up to ~96×60).
Q: Do you offer non-glare acrylic?
A: Yes. A matte, non-glare option reduces reflections in
bright rooms and galleries.
Q: Are acrylic prints waterproof? What’s the max size?
A: Yes—UV-cured inks are water-resistant. Max size is typically
~96×60 inches.
Q: What backing is used with floating frame mounts?
A: A protective black ink layer on the back for a clean, minimalist look.
Q: Where are standoffs positioned?
A: About 1 inch from each edge; standoff caps are roughly 3/4 inch diameter.
Q: Will a back-frame mount hang parallel to the wall?
A: Yes. With standard wall hardware, the panel sits parallel. Any forward
lean in demo photos is due to wire-based gallery systems.
Q: Do you offer custom shapes?
A: Yes—square, rounded, circular, and select special shapes
(e.g., surfboard, guitar). Ask about bespoke shapes.
Q: Do acrylic prints arrive ready to hang?
A: Yes for mounted options (back-frame or standoffs). Panel-only will
need your own mounting or framing.
Q: How do I clean acrylic?
A: Use a soft microfiber cloth. For smudges, water or a mild, non-abrasive cleaner.
Avoid harsh chemicals and paper towels.
Q: Will acrylic colors fade?
A: UV-cured inks are designed for long-term display. Avoid direct, prolonged sunlight.
Q: Glossy vs. non-glare—when to use each?
A: Glossy maximizes depth/contrast; non-glare reduces reflections in bright spaces.
Q: What mounting options are available?
A: Back-frame (floating), metal standoffs, or acrylic sheet only.
Q: What file resolution is best for large acrylic?
A: High-resolution files at 150–300 PPI at final size. TIFF, PNG,
or high-quality JPG recommended.
Q: What images look best on acrylic?
A: Vivid landscapes, cityscapes, macro detail, high-contrast abstracts,
and bold black-and-white.
Q: Can you print double-sided or with transparency?
A: Double-sided: no. Transparency effects are possible if your
file includes transparent areas (e.g., PNG with alpha).
— FINE ART PRINTS (ROLLED) —
Q: Is a white border included?
A: By default, yes. Choose border size or “exact cut” at checkout.
For a specific width not listed, add it in your file and select exact cut.
Q: Do you ship internationally?
A: Yes. Unframed/rolled prints ship worldwide.
Q: How are prints packaged?
A: Small sizes ship flat; larger sizes ship in sturdy 3-inch tubes.
Q: What resolution do you use for printing?
A: Files are prepared for optimal print resolution at size. Send high-quality,
sRGB JPGs; no need to upscale yourself.
— CANVAS PRINTS —
Q: How are canvas sides handled?
A: Choose gallery wrap, mirrored edges, or a solid color.
Q: What resolution do you use for canvas printing?
A: Processed around 300 PPI at print size. Send high-quality
sRGB JPG; don’t upscale.
Q: What’s the finished size of a framed canvas?
A: With a 1.5" wrap frame, image area is extended ~1.5" on all sides
for wrapping while preserving key subjects.
Q: Which varnish should I choose?
A: Unvarnished = stronger texture; matte = deeper color without
glare; glossy = sheen for digital/graphic work. Silver is specialty—
best on high-contrast, dark images.
Q: What canvas material is used?
A: 410 g/m² fine-art matte canvas (poly-cotton blend ~70/30) for strength
and a clean white base.
Q: Can I add a floating frame?
A: Yes—available at checkout.
Q: Maximum sizes?
A: Stretched canvas up to ~100×54 inches; canvas rolled up to ~150×58 inches.
Larger displays can be made as multi-panel sets.
— SHIPPING —
Q: Where do orders ship from?
A: Printing in Montreal, Canada, with logistics in New York State.
U.S. orders ship domestically from NY; Canadian orders ship from Montreal.
Q: How much is shipping?
A: Free ground shipping within the U.S. and Canada (where available).
Express options shown at checkout.
Q: Do you ship internationally?
A: Yes. Rolled prints (paper/canvas/murals) ship worldwide.
Framed/rigid formats primarily ship to the U.S. and Canada.
Q: Do you ship to Hawaii, Alaska, or Puerto Rico?
A: Yes via air service (upgrade required). Free ground covers the
contiguous U.S. and Canada.
Q: Can I send a gift directly?
A: Yes. Enter the recipient’s address at checkout. You can include a gift message.
Q: How do I track my order?
A: A tracking link is emailed as soon as your order ships.